Contact information

💬 Chat With Us

The fastest way to reach us is through the chat icon on this site.
We respond as quickly as possible during business hours.

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📧 Email Support

Prefer email? You can also reach us at:
hello@treebydecember.com

Please include your order number (if applicable) so we can assist you faster.

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🕰️ Support Hours

Monday–Friday
9:00 AM – 5:00 PM (Central Time)

Messages sent outside business hours will be answered the next business day.

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🎁 Order Questions

For damaged items, shipping questions, or subscription support, please reach out within 7 days of delivery.

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🌲 A Note From Us

Tree by December is a small, thoughtfully run business. Each box is curated with care, and we truly appreciate your patience and kindness as we assist each customer personally.